Refund policy

 

 

 

RETURNS & CANCELLATIONS

14-DAY RIGHT TO CANCEL
You have 14 calendar days from the day you receive your order to cancel your purchase — no reason needed. If your order is delivered in several parcels, the 14 days start from the day you receive the last parcel. To be eligible, the item must be unworn, unused, and returned in its original packaging, with proof of purchase.

HOW TO START A RETURN
1. Email us at contact@agiristore.com within the 14-day window.
2. We'll confirm your return and send you a return shipping label plus instructions on where to send the package.
3. Do not send items back before requesting a return — unrequested returns will not be accepted.

TIME TO SEND YOUR ITEM BACK
Once we've confirmed your return, you have 14 more calendar days to ship the item back to us.

WHO PAYS FOR RETURN SHIPPING
Return shipping costs are the customer's responsibility, unless the item is defective or incorrect. 

REFUNDS — AMOUNT & TIMING
Once we receive and inspect your returned item, we'll let you know if your refund is approved. If approved, you'll be refunded to your original payment method within 14 calendar days of the day we were informed of your cancellation. Your refund includes both the item price and the standard delivery cost you originally paid. We may delay the refund until we've received the item back, or until you've provided proof you've shipped it whichever happens first. Please note it can take a few extra days for your bank or card provider to process and display the refund.

EXCHANGES
The fastest way to get a different size or item: return the item you have, and once your return is accepted, place a new order for the item you want.

DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please check your order as soon as it arrives. If something is damaged, defective, or not what you ordered, contact us right away at contact@agiristore.com so we can fix it.

EXCEPTIONS
The right to cancel does not apply to made-to-order or personalized items.

CONTACT
contact@agiristore.com