Welcome to our FAQ page.
Here you'll find answers to the most common questions about our product, orders, shipping, returns, and more. If you need further assistance, feel free to contact our support team.
FAQ
Shirt
The shirts are made in China before being sent to AGIRI. They are made of 100% polyester with a unique technology for a soft feel. The badge, the stars and 'AGIRI' are sewn with great precision, and the BURUNDI logo is flocked using heat press.
Delivery
1. Order processing times
Orders are processed Monday through Friday (excluding holidays).
Order processing generally takes between 1 and 2 business days. You will receive a confirmation email as soon as your order is shipped.
2. Shipping costs
Shipping costs vary depending on the destination country and the order amount.
Free shipping for all orders over 3 shirts.
3. Delivery methods and times
Delivery times and methods vary depending on the destination country - DPD in Europe and Fedex for the rest of the world.
Belgium : 1 business day
France / Netherlands / Luxembourg / Deutschland : 2-3 business days
UK / Ireland : 3-4 business days
Sweden / Norway : 4-5 business days
Canada / USA : 6-8 business days
Please be sure to check your emails, including your spam folder, to avoid missing any important information.
Order tracking
Once your order has been shipped, a tracking number will be sent to you by email, allowing you to track your package in real time.
Taxes and custom duties
For international orders, taxes and customs duties may apply. These charges are the responsibility of the customer and vary according to the regulations of the destination country.
Delays
If your order is delayed by 15 or more business days beyond the longer estimated delivery time, please email us, and we will investigate it for you as soon as possible
Returns
We offer returns and exchanges within 21 days of order arrival. Buyer will be responsible for returning the item to us and paying for delivery of the exchanged item.
Contact us via the contact page if you need to arrange this.
Washing
The #Gonima jersey is 100% polyester and should be machine washed separately at 30 degrees without fabric softener. Wash the shirt inside out to preserve it for as long as possible.
- Use mild detergent
- Do not bleach
- Line dry
- Do not iron over the print
- Do not clean dry
Payement
agiristore.com is hosted by Shopify and offers several secure payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Maestro
- UnionPay
- Bancontact
- iDEAL
- Shop Pay
- Google Pay.
We also offer two-factor authentication to add an extra layer of security during payment validation.
Questions
If you have any further questions, please contact us via "Contact". We will get back to you within 3-4 working days of receiving your question.